Faculty, staff, and students rarely think about how technology on campus functions, they simply want it to work when they need it. In order to ensure the tools Bucknell community members use on a daily basis are as reliable and dependable as possible, Library and IT went through a massive modernization project, the largest and most complex systems upgrade since the 1990s. This modernization project was about more than just updating our current technology to meet the standards of today, but also about setting us up for future changes, risk management, reducing recovery time, creating test and development environments to facilitate changes with minimal risk to the production environment, and countless other objectives.
With the demand for technology solutions ever increasing, Library & IT took the necessary steps to ensure all members of the Bucknell community are provided with the technologies they needed when they needed it.
Goals of the Technology Facelift:
- Improved recovery times
- Improved efficiency
- Optimized/standardized backup
- Improved security and auditing
- Automated monitoring
- Improved testing, allowing for more stable production systems
- There is now a 3-hour or less recovery for Tier 1 systems, which are essential systems used to run Bucknell, such as Banner and myBucknell. Previously, these systems could take up to several days to recover
- Virtual servers were implemented to improve efficiency where appropriate.
- Semi-manual backup policies were transformed into a more standardized approach
- Security, auditing, and monitoring were all improved drastically
- Four environments were created for targeted systems to allow for development, testing, production, and standby, all of which help to stabilize production systems
- Eliminated 100+ legacy processes
- Identified 10 software products to decommission by the end of the project, reducing Library & IT support demands
- Cross-trained staff, helping to improve supportability, knowledge transfer, and overall team flexibility
Setting the Standard:
Bucknell University is setting the standard when it comes to their technology infrastructure. The redundancy of targeted systems helps to decrease the chances of system failures, which allows faculty, staff, and students to enjoy reliable and dependable technology, which inevitably aids them in their academic and work-related pursuits. Four separate environments were created during the modernization project; development, testing, production, and identical standby, all of which allow new changes to be developed, tested, and implemented in some of our most critical systems with minimal risk to the production environment.