Watch out for new phishing e-mail – “Webmail account Certificate”!

Dear Campus Community:

We have received a number of inquiries regarding the message below (the link has been changed to protect those who might be curious and click on it).


Your Webmail account Certificate expired on the 17-1-2015, This may
interrupt your email delivery configuration, and account POP settings, page error when sending message.
To re-new your webmail Certificate, Please take a second to update your
records by link below or copy and paste link’ Do remember that your
account will work as normal after the verification process,
and your webmail Certificate will be re-newed.
Bucknell Univeristy Mail Service Team

This message is a phishing scam.  They are becoming very common because many people fall for them and disclose their credentials, essentially giving a stranger the key to his or her online identity.

With a little detective work, you can smell a “phish” a mile away.  Here are some tips using the above example.

1.  In general, it is very odd for any institution, business, etc. to send an email asking you to “click on a link” to confirm your username and password.  That has “sketchy” written all over it.

2.  Even though this message came from a Bucknell account, it was not from someone in Library and IT.  (It actually came from a Bucknell account that was compromised).  We will ALWAYS send emails signed by a Library and IT staff person.

3.  Look for terms and grammar that appear to be a bit “off.”  For example, we use terms like “Bmail,” not “Webmail.”  Who is the Bucknell Univeristy Mail Service Team, and why is “University” spelled wrong?  There are all kinds of mixed case words used (“Webmail account Certificate”) and awkward sentences (“Please take a second to update your records by link below or copy and paste link’ Do remember that your EMAIL PIN mean your EMAIL PASSWORD.”).

4.  Do you even understand what the email is talking about?  What does interrupting your email delivery configuration mean?  What is a Webmail account Certificate, and what does it do?  Why have you never received a notice like this before, and why does the first notice require immediate action?

5.  Why would Bucknell University send you to a website with a URL like this?——————-

That doesn’t seem like a legitimate, Bucknell website–especially not one where I should disclose my username and password.

Finally, since many of us receive a large volume of email, we tend to “skim” messages for highlights.  “Phishermen” count on our carelessness.  You can easily overlook suspicious messages when skimming.

This won’t be the last phishing email you receive, but hopefully this one serves as a good learning opportunity when trying to discern a message’s credibility in the future.  Of course, as many of you have done already, if you have any doubt about the legitimacy of an email message please feel free to contact Tech Support at or by calling 570.577.7777.

Thank you!

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Spring Special Collections/University Archives Exhibits: Bucknell and World War I

Stop by Special Collections/University Archives (Bertrand Library, Lower Level I) to see our latest Bucknell history exhibit: Bucknell and World War I 

You’ll see a display of materials from university archives collections representing Bucknell University’s response to World War I and student participation in war efforts.

The exhibit is available for viewing during the Bertrand Library’s open hours, and runs January 19 – May 1.

Questions?  Contact SC/UA at or 570.577.3101

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Faculty and Staff: ITEC hosting WordPress Digital CV Workshop Series!

Bucknell Faculty and Staff,

ITEC will be hosting a series of workshops on using WordPress to build a Digital CV!  Attendance is limited to ten participants, so sign up now if you are interested.

More information and registration form here:

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“Follow-Me” Printing Now Available!

In a hurry to print out before class? Looking for a computer in the library just so you can print your papers before class?  Look no further!

We now offer “Follow Me Printing”… which means that you can upload your documents from your personal computer, and retrieve them from the printers in the Langone Center Hearth Space or the Library!  Get started at

Learn more about “Follow Me”:

Questions? Stop by, email (, or call (570.577.7777) the Tech Desk!

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Bucknell wins 2015 CIO Impact Award!

Bucknell University is the only U.S. university to receive a 2015 CIO Impact Award from Frost & Sullivan. The award lauds the University for its approach to and success with the Bucknell University Intelligence (BUI) project.

Read more about the award here:

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Study tips from Ben Hoover ’08, M’12!

Ask for help!  Librarians and professional staff members are here to assist you in finding resources for papers and projects, and to guide you in the research process.  Starting on Sunday, Dec. 7 the library will be open for 24 hours and the Library Services Desk will be continually staffed.  If you need help, just ask!

Don’t procrastinate!  Start studying now to avoid cramming at the last minute.  Use your time wisely and plan out your studying (Google Calendar is a great tool for this).  If you have papers to write, schedule a short meeting with a subject-librarian now to get a jump start on finding sources and get tips that can make your paper writing faster and easier.

Take study breaks.  Exercise, meditate, or just relax.  Building short breaks into your study routine can help energize, motivate, and keep you on task.  There are a myriad of study-break events on campus so pick what you want to do and add them to your study schedule.

Can’t find an open computer or study space?  Laptops are available at the equipment desk for short-term borrowing, and Lenovo and Mac computer chargers are available at the circulation desk.  The library has study spaces on all five floors – three of which have quiet study areas.  Be adventurous and find some new places to study!

Someone being loud in the quiet area?  Message a library staff member using the chat widget on the Research by Subject page and we will come SHUSH them!  Also, feel free to message us with any library or research related questions.

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Library and IT: An Integral Part of Student Services


by Ben Hoover, Evening Library Services Specialist

As a former student affairs practitioner recently converted to the Library and Information Technology field, I was surprised by the interconnection and similarity in support provided to students between L&IT and the Student Affairs Division on campus.  The traditional role of L&IT – to support the curriculum, and teaching and learning of faculty and students – is still the main role of the organization, but L&IT also has a large effect on the type of learning that leads to holistic development (i.e. the kind of learning that comes from the cocurricular and extracurricular).

L&IT provides the technological infrastructure that allows for the day to day functioning of almost all aspects of the cocurricular and extracurricular experiences on campus.  Technology is the springboard for clubs, organizations, events, campaigns, and learning as well as the foundation for almost all academic affairs and student affairs offices.  Thus, L&IT not only supports student learning but also holistic student development at a structural level.  With so much blending into student life, it makes sense that L&IT projects, initiatives, and decisions should be informed by theory and best practices in the Student Affairs field.  To this end, L&IT regularly seeks student and professional input via our Student Advisory Group and ad-hoc project focus groups.

In addition to the ubiquity of L&IT through technology on campus, the library side of L&IT offers services similar in nature to those in the student life realm.  Library Services provides many personalized and small group interactions with students in the form of reference consultations, information literacy instruction, workshops, and front line services through the library services desk and research help area.  Similarly, as one of the largest employers of student workers on campus, many L&IT staff members have the potential to be mentors. The frequent interactions we have with student employees give us the opportunity to make their work experiences be as much about personal and professional development as about getting the job done.

Given the level of integration L&IT has into student life, how do we further embrace the student affairs mindset and practice to facilitate holistic development?  The first step is to continue building relationships with our student affairs partners.  It is important that we keep touch with the pulse of student life on campus in order to realize how we can continue to support students in both their academic and personal lives.  Communication is the key to knowing our student population and their needs.  Additionally, student affairs offices offer fantastic trainings, seminars, and events that provide us opportunities to learn the skills we need to be intentional about our relationships with students and in our projects and initiatives.

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